We monitor weather closely and will not ship unless temperatures and conditions allow us to safely do so. If a wine is defective (i.e., tainted) please contact Lori at [email protected] regarding replacement options. Please keep in mind that we may require that the tainted bottle be returned to us.
Orders are shipped by UPS. Weather-permitting, ground orders received before 12pm PST will be processed and shipped within 72 hours. 2 day and overnight orders received before 10am will be processed and shipped the same business day (those received after 10am will be processed and shipped the next business day). If you require special shipping please contact us at our office at 805-270-3327.
Due to state laws, we are able to ship wine only to those states which have laws that explicitly permits shipment of wine directly to consumers. The laws regarding the direct shipment of wine are constantly changing. We will expand our shipping area when state laws permit. Shipping charges will appear on your order upon shopping cart checkout.
You must be 21 years or older to buy wine. By placing your order you certify under penalty of perjury that you and the recipient are at least 21 years old. When the wine is delivered, the recipient will be required to show identification proving that he or she is at least 21 years old. The willful misrepresentation of your age or the age of the recipient is a crime in most states.
At Dracaena Wines, we respect your privacy. We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone. We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third-party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order. If you have any questions, please feel free to call us at our office at 805-270-3327 or email us at [email protected].
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